Kara with Leatou, Directress of the Aguie School

Online Donation FAQs

• What types of Payment Methods are accepted?

• Do I Need a Website Account?

• Steps for Creating an Account

• What Is Remember Niger’s Security, Privacy and Password Policy?

• Managing Your Recurring Donations (Subscriptions)

• I received a new debit/credit card from my bank, what do I do?

• I received an email saying, “Donation Did Not Process”, what do I do?

• Changing the Payment Method for Recurring Donations (Subscriptions)

• Who Do I Contact for More Help?

 

What types of Payment Methods are accepted?

  • Remember Niger accepts bank debit cards and credit cards (Visa, MasterCard, American Express and Discover), PayPal and checks. Our donation mailing address is shown below.

 

Do I Need a Website Account?

  • By creating an account, you can view your past Orders (donations), manage Payment Methods and manage your recurring donations (Subscriptions).
  • If you create a recurring donation, an account is required.
  • One-time donations do not need an account.
  • If you would like to view your online donations – recurring or one-time – then you will want to create an account.

 

Steps for Creating an Account

There are two ways:

  • You may create an account during the process of completing an online donation for Remember Niger.
  • Visit the My Account page on our website. Choose Register, create a Username, Password and enter your Email Address. Then click on Register. Once registered, you may add your Payment Information, Address, etc.

 

What Is Remember Niger’s Security, Privacy and Password Policy?

Security

  • We keep your personal information private and secure. When you donate through our site, you provide your name, contact information, donation information, and additional information related to your transaction. We use this information to process your donation and to ensure your donation is correctly credited to your account. We do not share your information with other organizations.
  • Remember Niger does not store credit card information in our website. We use a third-party to process transactions, and have selected this third-party because of their security practices and compliance.

Privacy Policy

  • We respect your privacy. Our full Privacy Policy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us.

Website Passwords

  • Our website encourages strong passwords. Also, we do not know your login information (password). However, if you need assistance in resetting your password, we are able to assist you.

 

Managing Your Recurring Donations (Subscriptions)

  • Log into your account with your Username and Password.
  • Click on Subscriptions; find the subscription you want to view or edit.
  • Click on View.
    • You may cancel the subscription or change the payment method.
    • If you want to change the amount, please cancel the subscription and start a new one.
    • The Related Orders section will show the payments that have already been made for the recurring donation.

 

I received a new debit/credit card from my bank, what do I do?

  • Please follow the steps under Changing the Payment Method.
  • To remove an old payment method, simply go back to Payment Methods view and delete the old one.

 

I received an email saying “Donation Did Not Process”, what do I do?

Our donate system will send an automatic email at scheduled intervals if your bank (or card-issuing company) has declined the charge.

  • Please follow the steps under Changing the Payment Method.
  • Please note, if the subscription was On Hold, you will need to restart it by making it Active.
  • To remove an old payment method, simply go back to Payment Methods view and delete the old one.

 

Changing the Payment Method for Recurring Donations (Subscriptions)

Please note, your account can have more than one payment method. Because of this, if a new payment method is added, the system may not automatically link a recurring donation (subscription) to a new payment method. Two steps are required:

  • Log into your account with your Username and Password.
  • Click on Payment Methods.
    • This will list any available payment method currently existing in your account. To add a new one, click on the grey box that says Add Payment Method.
    • Enter the information.
  • After the new Payment Method has been added, please link it to your monthly recurring donation.
    • Click on Subscriptions.
    • Click on the View button for the Subscription.
    • Click on the button for Change Payment.
    • Please note, if the subscription Status was On Hold, you will need to restart it by making it Active. To confirm that the change has been made, review the Next Payment date.

 

Who Do I Contact for More Help?